Join Our Team
Location: Downtown Chicago
No of years of experience: - Years
Pay Rate : -
Job Type : Full Time
Oversite of third-party service providers, primarily related to IT infrastructure as well as IT service delivery (help desk).
Maintain tickets in the service desk system and update internal knowledgebase
Escalate issues to external service providers, and participate in vendor management
Turnkey oversight, monitoring and administration of enterprise security
Oversight, configuration and administration of our ITSM and SM platforms (Fresh Service, Solar winds/N-Able, Bomgar, LMIP, etc.).
Key functions include:
Help Desk/Service Request Management
Secure/monitored remote access for technical assistance.
Change Process Management
System imaging and configuration management
Responsible for oversight of all enterprise and premise infrastructure/systems including:
Hyper-V and VMWare
Working knowledge of Azure or AWS would be beneficial, but not required
Enterprise Networking including:
Advanced knowledge of firewall configuration and rule sets, monitoring and management
Layer 2-3 switching including VLANs, Radius and Port Security (HP and Meraki)
LAN/WAN configuration including routing
VPN/SDWAN including both site-to-site and client-based
Fundamental understanding of DNS and other web services include FTP/SFTP, etc.
Turnkey support and administration of Office 365 and all related applications
Turnkey administration and testing of data protection and disaster recovery systems for servers and infrastructure (Barracuda, etc.)
Administration and oversight of cloud/VoIP communication systems (Ring Central)
Mobility and Mobile Device Management (MDM) (Meraki, etc.)
Management and oversight of broadband, telephony and CATV service providers
Technical administration and oversight of digital signage platform
Technical administration of IP-based camera systems (Meraki)
ADDITIONAL REQUIRED PROFICIENCIES:
Desktop Operating Systems including Windows version 7 and above. Rudimentary knowledge of Linux (Fedora) would be beneficial, but not required.
Mobile Operating Systems including iOS, Windows Embedded and Android
Physical network topology
Working knowledge of various Point of Sale Hardware would be beneficial
4+ years’ experience supporting Enterprise IT infrastructure, service delivery and operations.
Windows Server and/or other relevant certifications are highly desirable, but not required.
Ability to manage and prioritize multiple tasks and projects as well as IT Service Providers/Partners.
Restaurant, retail or hospitality IT experience would be ideal