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BPO
outsourcing - What
to Outsource?
Companies are beginning to look to the emerging
Information Technology Services firms for help
with everything from strategy development to interactive
marketing to application development and integration.
Types
of Outsourced Services
Typically, there are two types of outsourced
services, Technology Outsourcing and Business
Process Outsourcing.
Information
Technology Services
- Software Development
Services
- Application development
and management
- Re-engineering
- Conversion and migration
(across platforms/ languages/ versions)
- Data warehousing
and mining
- Embedded systems
- E-commerce applications
- Tele-servicing and
product support
Business
Process Outsourcing
IT-enabled Services
- Help Desks - Electronic
and voice help desk / Event tracking software
- Data entry, word
processing, mass e-mailing inbound and outbound
communications
- Medical transcription
- E-Mail services
- Teleservicing
- Telemarketing
- Bookkeeping or clerical
support
Back-Office Operations
- Accounting: processing
accounts payable, accounts receivable or general
ledger
- Payroll
- Hardware maintenance
- Internal auditing
- Benefits management
- Benefits administration
- Health & Welfare
administration
- Customer Relationship
Management (CRM)
Above mentioned are some of the examples of outsourcing
services.
For more information on this contact us…
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