Life and Annuity Services for Insurance Back-Office Support

Life and Annuity Insurance BPO Services is the answer to the multitude of challenges confronting Insurance Agents and Brokers. As competition and regulation come at you like a Major League fastball, you need to find an answer before strike three.Life Insurance provides for your beneficiary after your death. An Annuity provides income while you or your beneficiary is still living. Life and Annuity Services can Easily handled by a trusted Insurance Process Services Provider. A BPO like Rely Services, an industry-leading provider of the back-office Insurance Process. Rely Services can field a team of experienced professionals, trained in the detailed tasks that make up the entire Insurance Data Processing and Customer Service spectrum.

Make Rely Services your “batting coach.” We can adjust your response to:

• Reference & Marketing Data
• Quoting Services
• Agency Administration & Management
• Plan Creation
• Billing Services
• Payment Processing
• Plan Administration
• Claims Servicing & Processing
• Regulatory Reporting & Coverage
• Customer Support
• Payout Administration
• New Business Acquisition

The ability to delegate all back-office tasks frees up your staff to do the heavy lifting- following up leads and making sales! And with the advent of Covid-19, the challenges become even more significant. No longer is there in-person, face-to-face contact. Depending on where your business is, your whole office may be working from home, or you may be operating at reduced office capacity.

And those challenges are a fastball headed for the strike zone at 97 miles an hour.

But if you have a plan, and put it into action, you could hit a home run, because Rely Services can come off the bench and make the plays that you need.

Make it a Completely Different Ballgame.

With Rely Services.

When you partner with Rely Services, you have access to the skills that over two decades in the business provides. If you wish, we can organize (or re-organize) your procedures and office workflow. And this is particularly beneficial in the Insurance sector, where routines become entrenched and perpetual without ever stepping back and analyzing them.

This is particularly true in Life and Annuity Insurance Services. Use Rely Services’ experience as your life and annuity solutions, and our research to optimize your staff’s time and energy in all of the Life and Annuity domains:

New Business and Underwriting

Attracting new business is an art unto itself, demanding different talents and procedures. A combination of advertising, word of mouth, and reputation. After the contact is made, underwriting is the next step, understanding the risks and applying them to the policy.

Operational Performance

Once a policy is in place, now it’s necessary to service the policy and that means responding to the clients’ input and perhaps changing circumstances, both financial and life. Understanding these details is a vital element of the insurance process.

Agent and Customer Behavior

Modeling customer behavior in a predictive way, to better prepare you for the future relationship between customer and agent. Including some factors like the possibility of surrender and what actions to take to divert surrender. It’s an essential part of insurance data processing.

Product and Marketing

Target the right market with the right product. Using market data, we can predict what product, which potential customer, where that customer is, and when best to contact them, giving you the ability to focus your marketing efforts.

Risk and Fraud

Again, using our analytics, Rely Services continues to build a database on reported fraud cases and uses that information to prevent customer or agent deception and fraud proactively. With an arsenal of risk management solutions, you’ll save time, money, and reputation.

Our reputation proceeds us! Industry-wide we’re known for our attention to detail, excellent communication skills, secure servers and networks, and lightning-fast turnaround.

Sales and Service

Use our skills and our vast database to target opportunities, find sales leads, contact the customer, and close the deal. Then we’ll keep the policy on track with timely and informative communication to keep the customer informed and happy with our servicing.

Underwriting and Support

Rely Services has a team of certified, experienced operators supported by automation and analytic capabilities that will reduce submission processing costs, keeping all your proposals current and competitive. We’ll back you up with 24/7 support.

Risk and Compliance

With great responsibility comes long days and heavy workloads. R & C are two of the things we can take off your plate. We’ll handle all of the regulatory requirements for government and industry. We know the regs inside out.

Billing Management

We’ll stay on top of your billing needs, sending invoices and bills to your policyholders via the format they requested, processing payments, sending reminder notices, delivering to you weekly, monthly, and annual reports as you prefer.

Policy Administration

Managing your accounts is comfortable with Rely Services. Billing, benefits, and policy changes, we’re here to help. Together we can put a plan in place for constant communication with your customers that will keep them informed.

Claim Management

Rely Services will thoroughly vet each claim and determine if the conditions are satisfied and the claims authentic. We can deliver notification and payment, always keeping you in the loop.

Get in the Game!

Call Rely Services.

Hopefully, by now, you know enough about what we can do for you to make the upward spiral of expenses slow, and even reverse. Our clients routinely save 40% and more on back-office costs when they partner with us. Our accuracy and speed are world-class, and our professionalism second to none.

1. Domain Experts

Each of the five domains demand a different skillset. Rely Services ensures all our team members are up to date both in best practices and performance in the domain they’re working on.

2. Accurate Analysis

We have stringent quality control and even a dedicated team of inspectors that make sure our work for you is accurate and complete. Third-party examiners have measured our error rate at less than 0.01%.

3. 24/7 Customer Support

Call, Text, or Email. We’re here. If you need a rush job, or assistance with a particular problem, we have the people and knowledge that can help. Our global reach can result in head-snapping speed for your project’s services.

4. Transparency

All of our business practices are open to examination by our clients. We pride ourselves on our professionalism and our transparency. We can deliver daily, weekly, and monthly reports detailing just what we did for you each day.

5. End-to-End Solutions

Our goals are simple: we’ll carry your project from beginning to end, and each step along the way gets the same quality assurance. We use the latest tech, the best security, the top professionals, and scalable resources to get you the best work for your money.

• Insurance BPO Services

  Rely Services supports insurance companies, agencies, brokers, and TPAs with back-office operations such as policy administration, claims support, data processing, document management, and customer record maintenance.

• Insurance Data Entry Services

  Our insurance data entry services help manage policyholder records, beneficiary details, annuity information, application data, customer updates, and insurance documents with accuracy.

• Insurance Data Processing Services

  Rely Services helps process, validate, classify, and organize insurance data so life and annuity teams can maintain cleaner records and improve operational efficiency.

• Claims Processing Services

  Our claims processing services support insurance teams with claim intake, documentation review, claim data updates, status tracking, and follow-up support.

• OCR Services

  Our OCR services help capture data from scanned insurance documents, policy forms, applications, PDFs, and supporting records to reduce manual data entry work.

• Data Management Services

  Rely Services helps insurance businesses organize, maintain, secure, and update policy records, customer data, beneficiary details, and transaction information across systems.

You Deserve the Best!

Using Rely Services as your Life and Annuity Insurance partner will save you more than time and money. We are continually refining our business methods, and our constant pursuit of perfection will benefit your operational practices. Contact us today for a detailed evaluation of the many ways we can make you more successful.