Senior System Administrator
Location : Pune
Years of experience : 8+ Years
Pay Rate : As per company norm
Job Type : Full Time
Dear Job Aspirant,
We wish to connect with you for below position of Senior System Administrator . If you find the below opportunity is suitable to profile & you interested to enter in Core Technical / Innovative workforce so please share your updated CV along with following details to hr@relyservices.com
Responsibilities :
- Responsible for supervising the team to work on assigned cases
- Monitor Team's production and SLA delivery
- Keep a record of client KPIs and team's performance against the KPIs
- Monitor the issue logs raised by the client partners and review each issue log prior to being escalated to the customer
- Provide subject matter expertise on Accounts Receivable processes
- Manage and handle effectively escalations raised by the clients
- Provide mentorship, training, and coaching to the team
- Adhere to organizational policies and procedures
- Lead by example by demonstrating the highest standards of ethical behavior
- Monitoring and reporting team performance as needed
- Keep the Standard Operating Procedures updated and establish due to control mechanisms
- Work with quality and business transformation team to identify, recommend and implement process improvement projects.